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How to turn facepalm moments into human-centered Innovation

I’m curious to hear from anyone that believes they have a customer-centric solution to problems like this. What do you do? What process has your company put in place to ensure things like this get figured out?

Why should a decision take a month’s worth of meetings when it can take 1 hour?

I love efficiency, but I’m also naturally curious which causes an internal fight for a thoughtfully made fast decision. I’m still working toward a consistent “make progress, not perfection” attitude and have found a pretty sweet process for a small group to do just that.

Always Prototype Your Prototype

We prototyped the interaction with the meet-up group to make sure that our timing was right. To make sure that the activities made sense. And, some did, and some didn't.